Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE.

We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All Madeon VIP Experiences must be purchased online. Sales begin on Wednesday, May 13 at 10am local time. After you click “Buy Now” next to your desired package, you will be directed to our official ticketing partner to complete your purchase.

Yes, there is an 6 ticket limit for VIP tickets.

If you need to request ADA accommodations for your VIP experience, please reach out to us HERE with the following information as soon as possible:

• PURCHASER EMAIL –
• PURCHASER NAME –
• 100x ORDER # –
• PACKAGE NAME – 
• # OF TICKETS IN ORDER –
• ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

Accessible seating accommodations will vary based on venue availability. Once your request is received, we will go over all available options.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

All tickets will be delivered digitally. Tickets will be sent to the email address used to purchase your package and distributed through the venue’s official ticketing partner account in the weeks leading up to your event date.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

No. Please see our Purchase Policy for additional details

All 100x packages are non-refundable. Please refer to our Purchase Policy for full details.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!

The age policy varies by venue, but most shows are open to all ages. Please check your local event venue’s website for more information.

All Madeon VIP Experiences include a General Admission ticket.

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served. VIP experiences may include early entry into the venue.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package

Madeon VIP Experiences do not include parking. Please check your local event venue’s website for more information regarding venue parking.

Bag policies vary from venue to venue. Please check your local event venue’s website for more information on their bag policy.